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IDProjectCategoryView StatusLast Update
00317272.x IDE BugsRuntimesPublic2020-07-01 15:40
ReporterDanAssigned ToRussell Kay 
PriorityVery HighSeverityB - MajorReproducibilityUnable To Reproduce
Status ResolvedResolutionFixed 
Product Version2.2.5 
Target Version2.3.0Fixed in Version2.3.0 
Summary0031727: Runtimes: Some users cannot install new runtimes because GMS2 fails to verify the iOS and/or Amazon Fire modules
DescriptionWe are getting reports (albeit still very small numbers) that some users fail to verify the iOS and/or Amazon Fire module signatures, leading to inability to install runtimes. Windows IDE and Mac IDE have reported the issue.

This first started being reported with 2.3.0 BB9, but we do now have a ticket from a 2.2.5 user trying to get 2.2.4's runtimes on the Mac IDE and it is showing the same error, so unsure if this is actually a recent Web thing or perhaps bad info the IDE has been fine with for a while, but now somehow realises is wrong.

You get a log entry very similar to this:
[17:03:24:28(e3f4)] verifying file Z:/download\ matches signature MC0CFAmjsqXu8hnjgCdMdcGzNVQwu/hSAhUAldIe6cvg7Mvz9qrvvyX4M5BaS/w=
[17:03:24:318(e3f4)] FAIL - verifying file Z:/download\ does NOT match signature 302d021409a3b2a5eef219e380274c75c1b3355430bbf85202150095d21ee9cbe0eccbf3f6aaefbf25f833905a4bfc calculated d8acf016cdc3021bb6fc608b0df2e97da2827281
[17:03:24:319(e3f4)] FAIL - verifying file Z:/download\ does NOT match signature MC0CFAmjsqXu8hnjgCdMdcGzNVQwu/hSAhUAldIe6cvg7Mvz9qrvvyX4M5BaS/w=

The module install may then be attempted several times before stopping and moving on.
Steps To ReproduceWe have not been able to reproduce internally yet. However, clearly you do need at least Mobile on your licence.

Most users reporting this so far tend to be in Germany or Russia. (The GMC may have more info, but just from people who actually reported tickets to us.)
2.x IDE Found In2.2.5.481
2.x Runtime Found In
2.x IDE Verified In
2.x Runtime Verified In


Russell Kay

2020-06-30 12:54

Manager   ~0065629

Fixed in github


2020-07-01 15:40

Adminstrator   ~0065630

Will be in BB10