View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0031324||2.x IDE Bugs||General||Public||2019-09-04 15:55||2021-07-16 16:37|
|Priority||High||Severity||C - General||Reproducibility||Unable To Reproduce|
|Target Version||Fixed in Version|
|Summary||0031324: General: Exceptions when failing to download runtimes should trigger a warning notification about firewall issues|
|Description||Exceptions when failing to download runtimes because of not being able to reach our server should trigger a "Please make sure GMS2 is not firewalled" warning notification which tells the user that GMS2 can't talk to our server because of an internet access problem and also links to https://help.yoyogames.com/hc/en-us/articles/360022953052-User-Permissions-and-Internet-Access-Required-by-GMS2 so that customers can diagnose and resolve their issue immediately.|
Currently, we log the exception to the ui.log, but all the user sees is the splash screen gets stuck on "Installing runtime n.n.n.nnn".
Expected: We try to connect a few times, but then abort and show the above error. The dialog should have a link to the above FAQ, plus a button to retry the connection again, and another button to close GMS2 gracefully.
|Steps To Reproduce||Do not have 100% repro steps at the moment|
Currently, there is only one school who has seen this. They were using the Mac IDE and the ui.log also reported a broken Mono install, so this might all be required to reproduce.
|Tags||No tags attached.|
|2.x IDE Found In||220.127.116.116|
|2.x Runtime Found In||18.104.22.1684|
|2.x IDE Verified In|
|2.x Runtime Verified In|
||Hang on - their ui.log does say they ARE being shown this dialog already, so this isn't an obscure issue which bypasses that message; they're just ignoring it.|
||Unable to confirm now. If this still happens in the current GMS2 release, then we will investigate a fresh report. Closing.|