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IDProjectCategoryView StatusLast Update
00313242.x IDE BugsGeneralPublic2019-10-04 16:31
ReporterDanAssigned ToDan 
PriorityHighSeverityC - GeneralReproducibilityUnable To Reproduce
Status AssignedResolutionOpen 
PlatformOSmacOSOS Version
Product Version2.2.3 
Target VersionFixed in Version 
Summary0031324: General: Exceptions when failing to download runtimes should trigger a warning notification about firewall issues
DescriptionExceptions when failing to download runtimes because of not being able to reach our server should trigger a "Please make sure GMS2 is not firewalled" warning notification which tells the user that GMS2 can't talk to our server because of an internet access problem and also links to https://help.yoyogames.com/hc/en-us/articles/360022953052-User-Permissions-and-Internet-Access-Required-by-GMS2 so that customers can diagnose and resolve their issue immediately.

Currently, we log the exception to the ui.log, but all the user sees is the splash screen gets stuck on "Installing runtime n.n.n.nnn".

Expected: We try to connect a few times, but then abort and show the above error. The dialog should have a link to the above FAQ, plus a button to retry the connection again, and another button to close GMS2 gracefully.
Steps To ReproduceDo not have 100% repro steps at the moment

Currently, there is only one school who has seen this. They were using the Mac IDE and the ui.log also reported a broken Mono install, so this might all be required to reproduce.
Additional Informationhttps://yoyogames.zendesk.com/agent/tickets/161561
TagsNo tags attached.
2.x IDE Found In2.2.3.436
2.x Runtime Found In2.2.3.344
2.x IDE Verified In
2.x Runtime Verified In

Activities

Dan

2019-09-04 16:00

Adminstrator   ~0064723

Hang on - their ui.log does say they ARE being shown this dialog already, so this isn't an obscure issue which bypasses that message; they're just ignoring it.