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IDProjectCategoryView StatusLast Update
00288692.1 IDE Bugs [2.x IDE Bugs] GeneralPublic2018-03-20 15:21
ReporterStewart BishopAssigned ToAlexander Borup 
PriorityVery HighSeverityB - MajorReproducibility50%
Status ResolvedResolutionFixed 
Product Version[2.x IDE Bugs] 2.1.3 
Fixed in Version[2.x IDE Bugs] 2.1.4 
Summary0028869: General: IDE takes at least a minute to load at times whilst checking the network status
DescriptionSomething recently has changed which causes our network checks to go haywire and in turn cause your IDE to just sit there doing nothing for a solid minute or more when you start it. Nothing else running which can cause it to happen, can happen multiple runs in a row and can just not happen for a while but definitely seems like we've either changed something with our servers or web API to cause this.
Steps To Reproduce1) Run the IDE
2) 50% of the time it'll just sit there doing nothing
3) Open your UI.log
4) See that it is failing at network checks
2.x IDE Found In2.1.3.273
2.x Runtime Found In2.1.3.189
2.x IDE Verified In
2.x Runtime Verified In


related to 0029007 AssignedMike Dailly General: Still possible to get startup white screen (even after speed-ups for 2.1.4) 


Daniel Cleaton

2018-03-20 15:21

Adminstrator   ~0058297

2.1.4 now has a change to how we are checking remote sites to establish if you're online or not. Reduces the timeouts also.

It is technically still possible to get the whitescreen in specific cases of firewalled connections or server-side issues, but this will now last for a much shorter amount of time - 0029007